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Terms & Conditions
Thank you for visiting www.houseofserene.store.
We want your experience on our website to be seamless, enjoyable, and trustworthy.
By accessing or using this website, you agree to the Terms & Conditions set out below. Please read them carefully before placing an order.
Any new features or tools added to this site will also be subject to these Terms & Conditions. We may update, change, or replace any part of these Terms & Conditions at any time by posting the revised version here. It is your responsibility to review this page periodically. Continued use of the site following any changes constitutes acceptance of those changes.
Ownership of Rights
Houseofserene.com (the “Website”) is owned and operated by Plaza General Trading Est., a limited liability company incorporated under the laws of the United Arab Emirates, with:
- Commercial License Number: 214558
- Tax Registration Number (TRN): 100486467200003
Eligibility
To use our Website and place orders, you must:
- Be at least 18 years of age
- Be legally able to make payment using one of our accepted methods
- Agree to these Terms & Conditions
- Be capable of entering into binding orders with us
Currently, only orders with delivery addresses within the UAE can be processed through this Website.
Rugs may also be shipped internationally, with shipping timelines and charges confirmed separately.
This Website is intended for personal or gift use only. Commercial resale is not permitted. We reserve the right to decline orders where commercial usage is suspected.
Registration & User Responsibilities
You may shop with us using guest checkout or by creating an account.
It is your responsibility to ensure that all information you provide (including personal and payment details) is accurate and complete. Please keep your account and password details secure — our team will never ask you for your password.
If you suspect any unauthorised use of your account, please notify us immediately.
By registering or placing an order, you confirm that all information provided is accurate and belongs to you.
Content Accuracy
We make every effort to ensure the accuracy of information displayed on our Website. However, occasional errors may occur, including in product descriptions, pricing, or availability.
Such errors are unintentional, and we reserve the right to correct them or update information at any time without prior notice.
All content is provided “as is”, without warranties of any kind. Product colours may vary depending on screen settings and lighting conditions; therefore, we cannot guarantee complete accuracy of product images.
Products
Our products are crafted in limited quantities and may vary slightly in finish due to hand-finishing techniques.
- Prices are displayed in AED (United Arab Emirates Dirham) and apply within the UAE.
- Rugs are final sale and are not eligible for returns or exchanges, whether custom-made or ready-made.
- Décor items may be returned or exchanged in accordance with our Return Policy.
Orders
By placing an order, you agree to purchase the selected item(s) at the stated price, including applicable delivery charges and taxes.
- Orders are confirmed only once you receive a dispatch notification from us. Items placed in your cart are not reserved until payment is successfully completed.
- We reserve the right to decline orders at our discretion, including in cases of suspected fraud, payment issues, shipping limitations, or stock unavailability.
Payment
We accept online payments via Visa and MasterCard credit/debit cards in AED (or other agreed currencies). Payments are processed at the time the order is placed.
By entering payment details, you confirm that you are authorised to use the selected payment method.
Refunds for eligible returns are processed to the original payment method. For cash on delivery orders, refunds are issued via store credit or bank transfer.