Privacy & Cookie Policy

At House of Serene, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the measures we take to keep it safe. By visiting our Website or providing information to us through our services, you agree to the practices described here.

We may update this policy occasionally to reflect changes in regulations, business practices, or technology. Updates are effective once posted here, so we encourage you to review this page regularly.

What We Collect and Why

We collect information to deliver our products and services to you, personalise your shopping experience, and improve our business. Information may include:

- Personal Information: name, email, phone number, address, gender, and age.
Used to identify you, deliver goods, personalise services, and manage your account.

- Payment & Purchase Data: payment details, purchase history, and product preferences.
Used for processing transactions, fraud prevention, and tailoring services.

- Technical Data: IP address, device information, browser type, and location data.
Used for site performance, analytics, and security.

- User Content: reviews, photos, or social media posts.
Used in marketing and engagement if you have provided consent.

- Communications: emails, chat, or calls with customer care.
Used to provide support, resolve queries, and improve services.

Note: All credit/debit card details and personally identifiable information will not be stored, sold, rented, or shared with third parties. Card transactions are processed securely via authorised payment providers.

How We Share Your Data

We share your data only where necessary to run our business and comply with the law:

-To process and deliver your orders (with logistics and courier partners).

- For payment verification, fraud detection, and financial transactions.

- With service providers for IT support, website hosting, surveys, warehousing, and delivery.

- With professional advisers such as auditors, insurers, and legal consultants.

- For marketing purposes (subject to your opt-out choices).

- To comply with legal obligations or requests from regulatory authorities.

- In the event of business transfer, sale, or restructuring.

Strict confidentiality agreements bind all third-party providers and may not use your data for other purposes.

Cookies Policy

Our Website uses “cookies” — small data files stored on your device — to enhance your browsing experience. Cookies allow us to:

- Monitor website traffic and usage patterns.

- Recognise repeat visitors for statistical purposes.

- Track interaction with advertising (e.g., clicks on banners).

- Personalise content and recommendations for you.

Most browsers automatically accept cookies, but you can disable them in your settings. Please note that disabling cookies may limit some Website functionality.

How We Protect Your Data

We apply strict digital and physical safeguards to protect your data, including:

- Encryption of sensitive information (e.g., payment data).

- Secure servers and SSL certificates for data transmission.

- Limited access to personal data within our company.

- Regular monitoring for security vulnerabilities.

Your role in data security is equally important. Please keep your account credentials confidential and avoid reusing passwords across different websites.

Your Rights

You may contact us at any time to:

- Request access to the personal data we hold about you.

- Correct or update your personal details.

- Opt out of marketing communications.

- Request deletion of your account (subject to legal and contractual obligations).