terms & conditions
Thank you for visiting www.houseofserene.com. We have prepared the information below to ensure your experience on our website is one you’ll want to come back to again and again. House of Serene provides this site as a service to its customers. Please read these Terms & Conditions carefully before accessing or using our website. By accessing houseofserene.com or using any part of the site, constitutes your agreement to follow these rules and to be bound by them.
Any new features or tools which are added to the current store shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Ownership of rights
Houseofserene.com (the “Website”) is owned and operated by Plaza General Trading Est. in the United Arab Emirates. Plaza General Trading Est. is a limited liability company incorporated under the laws of the United Arab Emirates, with a Tax Registration Number 100486467200003 and with commercial license number 214558. Its registered office is in Building 4, Gold & Diamond Park, Sheikh Zayed Road, Dubai.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We aim to make the Website and its associated services available to as many of you as possible. However, we do require that you are at least 18 years of age, able to lawfully: (i) make payment through one of our accepted tender types; (ii) agree to these Terms; and (ii) enter into binding Orders with us. In addition, only Orders with delivery addresses within the UAE can currently be processed via the UAE Website. The Website is for your personal or gift use only and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.
Registration & user Responsibilities
In order to take advantage of the features and services of this Website, you can either utilize the Website on a “guest check-out" basis or create an Account and register your details with us.
Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects.
House of Serene has taken every care in the preparation of the content of this website. We have made every effort to display the most recent, accurate, and reliable information on our website at all times. There may be occasions when some of the information featured on houseofserene.com may contain incomplete data/inaccuracies/errors. Any errors are unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content “as is” and make no claims to its accuracy, either expressed or implied. We reserve right to amend errors or update information at any time without prior notice.
Products may have limited quantities and are subject to return or exchange only according to our Return Policy. Prices displayed on website are quoted in AED, United Arab Emirates Dirham, and are valid effective only in UAE. Actual colors of products you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
When you place an Order with us, then subject to your rights to cancel, exchange or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable. Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in your Website basket are not reserved until your Order is paid for. The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change significantly throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you. Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currency).
Payment will be taken at the time you place your Order. By entering payment details onto our Website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline Orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to utilize the relevant tender type.
We often source your favorite products from different locations - so to ensure that we get your items to you as quickly as possible, we sometimes have to split your order into 2 or more shipments. In these cases, we notify you that your order will be arriving in multiple shipments. This may result in multiple postings to the cardholder’s monthly statement.
We will not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction. House of Serene (Website) will NOT deal or provide any services/products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the law of UAE.
Save for death or personal injury arising out of our negligence or as required by law, under no circumstances shall we, our affiliates, employees, directors, officers, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including, without limitation, damages for loss of profits, loss of goodwill or loss of data. Without prejudice to the foregoing, in no event will we be liable for any amounts in excess of the amount paid by you for the product(s) in respect of which the claim arose. Nothing in this Agreement is intended to impact any rights you or we may have under applicable law. We are committed to respecting individual rights including but not limited to moral, cultural and religious rights as enshrined in applicable law.
Although we will make every effort to respond quickly to applicable email messages, houseofserene.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding houseofserene.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through houseofserene.com shall become and remain the property of House of Serene. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or otherwise are required by law to do so.
You agree to indemnify, defend, and hold harmless House of Serene, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Security Capabilities & Policy for Transmission of Payment Card Details
Customer Information Policy
When you place an order through House of Serene, you need to be registered and logged into your account. From your account, we will capture your name, email address, phone number and address listed. You will be required to manually enter your credit card details whilst placing each order. This information allows us to process and fulfill your order successfully.
Customer Information Protection
House of Serene uses a very secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorized access.
Credit Card Details
All credit card payments are processed securely through the Network Payment Gateway.
We offer Credit Card payments for all our registered users. Credit Card payments are made directly through an Encryption software to ensure your personal details are kept safe.
Governing Law and Jurisdiction
Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.